Please review the following policies for all online classes, programs, courses, and/or coaching with Speak Confident English and any of its subdomains or related websites.

When you purchase online courses or join a membership program from Speak Confident English, you agree to the following policies.

Purchasing Classes

All lessons are to be paid in advance. 

Courses and memberships can be purchased directly at www.speakconfidentenglish.com. Invoices may also be emailed directly upon request. 

All payments may be made via PayPal or Stripe only. You may use a bank account or a credit/debit card to make payments. Speak Confident English cannot accept checks or transfers.

Please note that your payment authorizes only one person to access and participate in the course.  Sharing course content with others or publishing it is strictly prohibited. Should you share your course access with another person, your access to the course and all its material may be immediately revoked for violating these policies.

Student Responsibility

It is the student’s responsibility to provide accurate contact details to ensure communication with your teacher and the Speak Confident English Team. 

Course updates and important information are sent by email.

When you choose to purchase from and study with Speak Confident English, it means you accept our Terms of Use and Disclaimer.

Scheduling Classes

Live classes offered in our courses and inside our membership communicate can be scheduled online either through Acuity or our membership platform.

It is the student’s responsibility to make sure the selected time zone is correct for accurate class times. 

When you schedule your class, you will receive a confirmation by email and a reminder email 12 hours before your class.

Canceling or Rescheduling Classes

Small Group Classes:

If you need to cancel or reschedule a small group class, it is the responsibility of the student to cancel or reschedule as soon as possible. Failure to do so may result in missing the class and no refunds will be given. 

Group classes with fewer than 2 students may be canceled by the Teacher. The Teacher will notify students by email if this should happen.

Late Arrival

Lessons are to start on time. Speak Confident English cannot refund or make-up lost time due to student’s late arrival or technical difficulties.

Small Group Classes

Always inform your teacher if you will be late. Your Teacher may lock the class after 10 minutes, which means you will not be able to join if you are more than 10 minutes late.

While it is rare with a small group, if no students arrive within the first 5-10 minutes and the Teacher does not receive any notifications about late arrivals, your Teacher may close the class. This class will not be rescheduled.

Refunds

Please review our Terms & Conditions for our refund policies.

Teacher Needs to Reschedule

In the event that your Teacher with Speak Confident English cannot meet at the scheduled time, 24 hours notice will be given, unless unable to do so. 

Both parties will try to reschedule the earliest time, which is mutually convenient for both student and the Teacher. If no reschedule is agreed upon, fees paid are usable for future lessons.

Recording Classes

Your Teacher will record your class and share a private link with you. These recorded classes are not be shared with anyone else. No other recording of the lesson may be done, by either party.

Request for Editing Help or Additional Services Outside of Class Time

Our online classes are group classes.

If you ask your teacher to do editing or to review materials outside of your class time, your Teacher reserves the right to accept or decline the request. Accepting the request may require purchase of 1:1 coaching if/when it’s available.

Copyright and Use of Materials

Copyright of lesson material: all lessons provided by Speak Confident English are the property of Speak Confident English solely, and may not be reused or distributed in any way unless written consent from Speak Confident English has been given.

All content and materials are for authorized personal use only. Unauthorized use and sharing are strictly prohibited. 

Class times and materials may not be shared with others and are the property of Speak Confident English.

Terms of Use and Privacy Policy

Visit the full Speak Confident English Terms of Use.

Visit the full Speak Confident English Privacy Policy.

Contact

If you have questions about any Speak Confident English policies, feel free to contact us. We respond to email inquiries Monday-Friday.

Last updated on August 16, 2023.