Professional English: What to Say When You Don’t Understand

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Have you heard the idiomatic expression, “like a deer in headlights?”

To feel like a deer in headlights means to be so frightened or surprised that you can’t think, move, or speak. Have you ever felt like a deer in headlights when speaking English?

Sometimes this feeling is especially common when we don’t understand another person. Maybe they used a new word. Maybe it was their accent or how fast the spoke. Maybe it’s a new situation and you’re feeling nervous.

But when someone asks you a question in English and you don’t understand, what do you do? Many of us freeze. We don’t know what to say. The conversation stops. And we feel silly.

I know that happens to you sometimes. So let’s talk about how to fix it.

 

Today you’re going to learn the same expressions native speakers use when they don’t understand them. And – with my pronunciation tips – you’re also going to learn how to say them more naturally.

So the next time you’re at a business meeting, networking with English-speaking colleagues, or simply making friends, you won’t be the deer in headlights in the conversation. 🙂

(Today’s lesson is focused on professional expressions in English, but these are also perfect to use when you’re talking to someone you don’t know very well. But I did include a little bonus section with slang and information expressions as well.)

Find out what native speakers say when they don’t understand so you can use the same expressions.

Lesson by Annemarie

Polite, Professional Questions for Clarification in English

When You Don’t Understand Someone

The questions below are always polite and professional to use in a conversation when you don’t understand someone or didn’t hear them clearly.

Be sure to watch the video lesson to get some useful pronunciation tips so you sound more natural when you use these questions.

  • I’m sorry, I didn’t catch what you said. Could you repeat it (more slowly)?
  • I’m sorry, I didn’t understand that? Would you mind repeating it?
  • I’m sorry, I didn’t hear you clearly. Could you say that again?
  • I’m sorry, what was that?
  • Could you say that again, please?
  • Could you repeat that, please?
  • I’m sorry?

When a Word or Expression is New

Use these the questions below when you don’t know the meaning of a specific word or expressions.

Be sure to watch the video lesson to get some useful pronunciation tips so you sound more natural when you use these questions.

  • I’m sorry, I’m not sure I understand what you meant by [insert word or expression]?
  • That’s a new word/expression for me. Could you explain it?
  • What does [insert word or expression] mean?*

*Careful with this question. I often hear a mistake with the word order and structure of this sentence. For example, I hear: “What does it mean, deer in headlights?

To fix this, remove “it” and replace it with the word or expression that is new, for example: “What does ‘deer in headlights mean’?

“Today you’re going to learn the same expressions native speakers use when they don’t understand them. And you’re also going to learn how to say them more naturally.”

Informal Questions for Clarification in English

Of course, with friends, family members, and close colleagues, it’s 100% okay to be more informal. So let’s look at a few examples of what you can say when you don’t understand another person.

  • What did you say? (Be sure to watch the video lesson for a pronunciation tip!)
  • What was that?
  • Excuse me? (Be sure to watch the video lesson for a pronunciation tip!)
  • What?
  • Huh?
  • Hmm?

I’d love to hear from you and learn about your experiences! Please share your stories and advice in the comments section below:

  1. Have you ever felt like a deer in headlights when speaking English? What happened? Were you able to continue the conversation? If not, what could you do differently next time?
  2. What advice would you give to someone who feels too nervous to speak? Do you have a useful tip you could share with others?

Thanks so much for joining me and I look forward to next week!!

~ Annemarie

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